Microsoft Word For Mac Version 15.16 Menu Buttons Not Working

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For any additional questions or queries regarding Preview programs or availability or prior version download VHD’s please contact: daxcf@microsoft.com. Microsoft 365 powered device/Accelerate (Connect Site ID 1031) Effective January 1, 2018 the current Microsoft 365 powered device Connect website was decommissioned.
Microsoft Word 2016 on Mac breaks copy and paste of structures in ChemDraw. The ChemDraw for Excel Add-in is not loaded and when added manually the buttons do not work. Why ChemDraw for Reaxys 15 is not working with Mozilla Firefox/Chrome after Update?

Dec 14, 2015 Too bad the original poster didn't take this to the Office for Mac forums as suggested here: Re: shortcuts don't work correct in word 2016 (office 365). Cmd E for example where others with Office for Mac experience could chime in. I'm sure your assistance is great but there are many more opportunities to tap into others experience in the.

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At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.

You can also use Fiddler to identify and debug issues with your add-ins.

Common errors and troubleshooting steps

The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.

Error message	Resolution
App error: Catalog could not be reached	Verify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource.
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again.	Verify that the latest Office updates are installed, or download the update for Office 2013.
Error: Object doesn't support property or method 'defineProperty'	Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings.
Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions.	Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins.

When installing an add-in, you see 'Error loading add-in' in the status bar

Close Office.
Verify that the manifest is valid
Restart the add-in
Install the add-in again.

You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select File | Feedback | Send a Frown. Sending a frown provides the necessary logs to understand the issue.

Outlook add-in doesn't work correctly

If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.

Go to Tools > Internet Options > Advanced.
Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).

We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.

Add-in doesn't activate in Office 2013

If the add-in doesn't activate when the user performs the following steps:

Signs in with their Microsoft account in Office 2013.
Enables two-step verification for their Microsoft account.
Verifies their identity when prompted when they try to insert an add-in.
Remove page borders from your documents. If you’ve added a border to a page in your document, you can remove it by changing the page border setting to None. Go to Design Page Borders. In the Borders and Shading box, on the Page Border tab, select the arrow next to Apply to and choose the page (or pages) you want to remove the border from. Under Setting, select None, and then select OK. Word for the web does not let you edit, delete, or add new borders to text. If you’ve added borders around text in a document you created with the Word desktop app, Word for the web will preserve them. A potential workaround is to insert a table that contains only. Border width. 2020-1-1 Once you've selected all the border options you want to use in your document, click the OK button to apply the border. Remove a border. Open Microsoft Word. Click on the Page Layout tab. In Word 2013 and 2016, click on the Design tab instead. In the Page Background group, click the Page Borders. When you insert or draw a table, Word automatically adds black borders. You can change the borders or remove them. Remove all borders. Click in any cell to show the table move handle in the upper left corner of the table.

Verify that the latest Office updates are installed, or download the update for Office 2013.

Add-in doesn't load in task pane or other issues with the add-in manifest

See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.

Add-in dialog box cannot be displayed

When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:

'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that microsoft-word-for-mac-version-1516-menu-buttons-not-working.html and the domain shown in your address bar are in the same security zone.'

Affected browsers	Affected platforms
Internet Explorer, Microsoft Edge	Office on the web

To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.

Important

Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.

To add a URL to your list of trusted sites:

In Control Panel, go to Internet options > Security.
Select the Trusted sites zone, and choose Sites.
Enter the URL that appears in the error message, and choose Add.
Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.

This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.

Changes to add-in commands including ribbon buttons and menu items do not take effect

If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.

For Windows:

Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef.

For Mac:

Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.

You can clear the cache by using the personality menu of any task pane add-in.

Choose the personality menu. Then choose Clear Web Cache.
Note
You must run macOS version 10.13.6 or later to see the personality menu.

You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ folder.

Note

If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:

~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/ where {host} is the Office host (e.g., Excel)
~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/ where {host} is the Office host (e.g., Excel)
com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/

For iOS:

Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.

Changes to static files, such as JavaScript, HTML, and CSS do not take effect

The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:

Cache-Control: 'private, no-cache, no-store'
Pragma: 'no-cache'
Expires: '-1'

For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.

If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config.

If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.

Workable Solutions	Step-by-step Troubleshooting
Method 1. Restore with Software	Run EaseUS Data Recovery Wizard > Choose the Word file location > Scan all lost data..Full steps
Method 2. Restore Unsaved Word File	For Windows, check AutoRecover For Mac, check Temporary Folder Then restore unsaved Word..Full steps

Microsoft Word Has Stopped Working 2016/2013/2010/2007

With the increasing fame of Microsoft Office, its applications like Word have gained worldwide users' favor. Microsoft has built a powerful support team to help users resolve all kinds of issues while using Office applications.

'Microsoft Office Word just stops working' is one of the top concerned questions among Word users.

Usually, when the 'stopped working' error shows up, you have two available options to undertake: checking online for a solution or closing and restarting the program for a try.

If you are facing this error in Microsoft Word 2016, 2013, 2010 or 2007, read on and check the provided solutions below to get rid of this issue with ease.

Part 1. Fix 'Microsoft Word Has Stopped Working' Error in Windows 10/8/7

To find the right solutions to remove this error on Windows PC, it's highly necessary to know the reasons that cause your Word malfunction. Here are the main reasons:

Office edition isn't compatible with the current OS on your PC.
Word is out of date.
The device driver is out of date.
Word Add-in issue.
Word file issue.

Note: Once Word suddenly stops working, wait for the program to process firstly and try your best to save the editing document.

If you've waited for a very long period, nothing happens. Click 'Close the program' on the pop-up window in Word. Let's learn a few tips to get rid of the error immediately!

3 Quick Fixes

Applies to: Resolve Microsoft Word application gets stuck, showing blank or stuck on startup.

# 1. Use Task Manager to End Task of Running Microsoft Word

Step 1. Press Ctrl+T+Del keys to bring up Task Manager.

Step 2. In the Process tab, find Microsoft Word and select to end its task.

After this, you can restart to check if the Word work or not.

# 2. Boot Windows into Safe Mode

Step 1. Reboot PC, on the sign-in screen, hold the Shift key and click 'Power', select 'Restart'.

Step 2. You'll be presented with an options screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

Step 3. Press F4 when the computer is booting up and then it will start in Safe Mode.

Step 4. Run Microsoft Office Word to check if it can work smoothly or not.

# 3. Check if Office Is Activated

Step 1. Open a new Word file, click 'File' > 'Account'.

Step 2. Check the Product Information at the right pane, see if your Word is activated or not.

If not, re-activate your Microsoft Office Word with a genuine serial key.

After this, you should be able to use Word to continue with your work again.

3 Fixes for Microsoft Office Word Keeps Crashing, Not Working

Applies to: Fix MS Office Word repeatedly crashes, won't start-up, isn't working issues.

If the Word keeps crashing when you try to open a document on your PC, relax. Here, you'll find 3 reliable methods that will help you fix this issue, making your Word work again.

Fix 1. Repair Office Installation

According to some experienced users, when Microsoft Office contains errors, it would prevent users from opening a Word or edit any files.

The application would directly shut down no matter you want to create a new document or continue editing a file. The direct solution towards this issue is to repair Office installation with below steps:

Step 1. In Windows 10, 8 or 7, open Control Panel, click 'Programs and Features' and click on 'Microsoft Office'.

Step 2. Locate and select your Microsoft Office, and click 'Change' in the top menu.

Step 3. On the window, click 'Repair' and then 'Continue'.

For Newer versions of Microsoft Office users, you can choose 'Online Repair'or 'Quick Repair' and click 'Repair'.

Step 4. Let the repair finish and restart your computer.

Microsoft word for mac version 15.16 menu buttons not working windows 10

When the repair process finishes, open your Word application to check if the error appears again.

Fix 2. Install Latest Windows Update or Office Update

When your Office version or Windows system is out of date, Microsoft Office may stop working and even crashes. Here are the steps to install the latest updates of Windows or Microsoft Office:

# 1. Install Latest Windows Update

Free access 2013 download. You will be guided through the necessary steps to install this software.Tip: I had to upgrade my OS X because you can't install Office for Mac with any version of OS X below 10.10. To see my tutorial on how to upgrade your OS X goI also had some internet interruptions on my initial download to my downloads folder and had a hard time opening the package because it did not download the full 2.6GB. Once you download the 2.6GB file to your downloads folder, click on the Office Preview Package to get started.

Step 1. Press Windows + I to open Windows Settings.

Step 2. Click 'Update & Security' and select 'Check for updates' under Windows Update.

Step 3. If a new Windows update window pops up, click 'Install Now' and follow the instructions to install the available update.

# 2. Install Microsoft Office Update

For Office 2013 and newer versions:

Step 1. Open an Office application - Excel or Word, click 'File'.

Step 2. Click 'Account' > 'Product Information' > 'Update Options' .

Step3. Click 'Enable Update' and then select 'Update Now'.

Note: If the Enable Update button is not available, it means that the automatic update feature is enabled.

For Office 2010 or older versions:

Step 1. Open an Office application - Excel or Word, click 'File' > 'Help'.

Step 2. Click 'Check for Updates' or 'Install Updates' option.

Follow the instructions to finish the process. After this, you can re-open a Word document or create a new Word file again.

Fix 3. Uninstall and Reinstall MS Office

Note: This fix may cause your activation key invalid after the reinstallation of MS Office. Make sure that your activation key can be used twice before taking the below steps.

Step 1. Keep your MS Office activation key and save it to another secure device.

Step 2. Open Control Panel, click 'Program and Features', then locate and select Microsoft Office.

Step 3. Click 'Uninstall' in the top menu.

Step 4. Re-install Microsoft Office on your PC and activate it with your serial key.

If your old key fails to activate the newly installed MS Office, please contact the Microsoft support team for help: https://support.microsoft.com/contactus.

5 Methods to Resolve 'Word Document Is Not Working' Issue

Applies to: Resolve Word is not working issues, such as Word file won't open, cannot access document content in Word, etc., on Windows 10/8/7.

Method 1. Insert Not Opening/Working Word Document into Another New File

Step 1. Run Microsoft Office Word, and create a blank new file.

Step 2. Click 'Insert' from the top ribbon menu, click 'Text'.

Step 3. Click 'Object' and select ' Text from File'.

Step 4. Select the target Word document which is unopenable or not working, and click 'Insert'.

Step 5. Check the document content and save it as a new file on your PC.

Method 2. Disable Add-ins in MS Word

Step 1. Press Windows + R keys and type: winword.exe /a and hit Enter to open MS Word without plugins.

Step 2. Click 'File' > 'Options' > 'Add-Ins'.

Step 3. Click 'Manage' at the bottom and select COM Add-ins, click 'Go' to uncheck the problematic ones and click 'OK' to confirm.

After this, restart Word to check if the issue has been resolved.

Method 3. Remove or Update Old Printer Drivers

Step 1. Office 2016 for mac download. Open Device Manager, and locate your printer.

Step 2. Right-click on your printer drivers and select 'Uninstall' or 'Update drivers'.

Step 3. Uninstall or update old printer driver.

For uninstalling driver - click 'OK' and restart PC.
For updating driver - click 'Search automatically for updated driver software' and follow the instruction to finish the process, and restart PC. Or, you can download relative driver form your printer website and install it on your PC.

Method 4. Remove or Delete Word Registry Keys

Step 1. Bring up Registry Editor by typing: regedit in the search bar and hit Enter.

Step 2. Click 'Yes' to open Registry and follow the path to locate Word options key: HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions.

Step 3. Locate and right-click the key, and select 'Export'.

Step 4. Save the Options key as 'Wddata.reg' and save it on your Desktop.

Step 5. Go back to Registry Editor and locate the Options key, and delete it from the menu.

Step 6. Exit Registry Editor.

After this, restart your Word and check if the problem is resolved.

Ae combination microsoft word mac free. If the problem still exists, run the Wddata.reg on your Desktop to restore the deleted key.

Method 5. Replace the Normal.dot Global Template File

To do so, you need to close all running Office programs on your PC. Then, follow the steps below to start:

Step 1. Press Windows + X and select 'Command Prompt (Admin)'.

Step 2. Enter the command below and hit Enter:

Step 3. Wait for the command to finish and exit Command Prompt.

After this, restart your Word application to check if you can use it to edit documents or create new files again.

Part 2. Recover Lost or Unsaved Files after Fixing Word Stopped Working Error

Another big issue that concerns users the most is the lost or unsaved Word file when Word application stopped working. Only after fixing the Word has stopped working error, can you have the opportunity to open the MS Word application and check out if your document is lost or closed without saving.

To fully resolve this issue, you'll have two solutions to bring your lost Word file back:

Solution 1. Restore Lost Word Document with File Recovery Software

Applies to: Restore Word document (saved on local PC drive) that was lost after MS Office has stopped working.

When the word document gets lost due to Office Word application stopped working or unexpected error, your best choice is to follow solutions listed in Part 1 to repair MS Office Word to work first.

EaseUS Data Recovery Wizard will scan your local drive and restore the lost Word document in only 3 simple steps:

Step 1. Choose the Word file location.

Do you know where you lost Word files? Choose the hard disk drive or a specific folder and click the San button. If it's on a USB flash drive or SD card, take one more step to connect it to your computer.

Step 2. Scan all lost data.

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results. After the scan, use the quickest way to the wanted Word documents by choosing 'Documents' from the drop-down list in 'Filter'.

Step 3. Select Word files and recover.

You're allowed to preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired documents and click 'Recover'.

Solution 2. Restore Unsaved Word File

As you know, Microsoft Office has an AutoSave feature that will automatically save a Word file when you're editing. And these temporarily saved files are located in an AutoRecover folder.

When you open the Word file and find out that the closed Word file is lost without saving, you can simply recover the lost unsaved Word document there.

For a Windows user, check the link to recover unsaved Word documents.
For a Mac user, check this link to see how to recover unsaved Word document on Mac.

Part 3. Tips to Back Up and Protect Word File

If you are looking for a reliable method to fix 'Word has stopped working' error, solutions included in the above two parts are capable to help you out.

If you prefer a more comprehensive plan to protect your precious Word documents, stay here. Two reliable Word backup tips are available here for you to try:

# 1. Enable Auto-Save Feature in Word

Applies to: Back up and save editing Word document.

Step 1. Open MS Word application and create a new file, click 'File' > 'Option'.

Step 2. Click 'Save' and check the below two boxes:

'Save AutoRecover information every * munites' (set a time for autosave - every 2 or 5 minutes will be good)
'Keep the last autosaved version if I close without saving'

Step 3. Click 'OK'to confirm.

# 2. Back Up Saved Word File with File Backup Software

Applies to: Back up saved Word file on your local drive.

Reliable file backup software like EaseUS Todo Backup can help you effectively back up important files including Word, Excel, PowerPoint, etc. on a local drive with ease.

The back up will be a lifesaver to immediately bring your hard word back once you lose it due to unknown reasons.

Download and follow below 3 steps to safely back up your Word file with ease:

Tip: You'd better create the backup file on an external disk or on the cloud in case the local backup gets corrupted or destroyed.

Step 1: Launch EaseUS Todo Backup software and then choose 'File Backup', 'Disk/partition Backup' or 'System Backup' for different backup purpose.

Step 2: Choose the system, disk partition, files or apps that you want to back up. Then select a destination where you want to store the backup file.

Step 3: Click 'Proceed' to start the data backup process.